Jim's Building Inspections -The first NSW franchisee!
This episode features an interview with Peter, the first NSW franchisee of Jim's Building Inspections, discussing his journey from the early days of the franchise to building a successful business.
The conversation covers topics such as the importance of training, customer service, and the evolution of the business over more than a decade.
Key Takeaways:
- Peter was one of the first franchisees in NSW for Jim's Building Inspections, finding the opportunity through a radio ad and overcoming initial hesitations to join.
- Early training and support were crucial, with the Melbourne team providing valuable knowledge and an advanced app for inspections.
- The inspection reports are user-friendly, with clear layouts and images, and the app has continuously improved over time.
- Peter's business thrived on referrals and repeat business, eliminating the need for leads from the system for the past eight to nine years.
- Initial business growth involved offering free inspections to real estate agents, conveyancers, and solicitors, leading to a strong reputation and steady client stream.
- Persistence and confidence in abilities contributed to a high conversion rate of leads into jobs.
- Peter emphasizes the importance of proactive networking and marketing, including attending real estate events and sponsoring local activities.
- Maintaining a manageable workload of 15 to 20 inspections per week is crucial for stress management and quality work.
- Reports typically include 120 to 200 photos, providing comprehensive information to clients.
- Major issues like waterproofing, structural problems, and termite infestations are prioritized in reports to help clients avoid costly investments.
- Customer service is key, with clear communication and availability to address client concerns, ensuring confidence in their decision-making.
- Despite not seeking out leads for years, Peter remains committed to delivering high-quality inspection services and prioritizing client satisfaction.
- Peter values the support and sense of belonging within the Jim's Group, highlighting the benefits of the franchise model.
- Advice for new franchisees includes being prepared for challenges, believing in oneself, and prioritizing customer satisfaction.
- The support from Peter's wife and the franchise support team, particularly Sam, has been instrumental in the business's success.
- Humorous anecdotes about being mistaken for Jim highlight the strong brand recognition of the franchise.
To learn more call 131 546 or www.jims.net
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To connect with our founder and CEO, Jim Penman visit www.jimpenman.com.au
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