This episode features Michelle from Jim's Dog Wash, discussing her transition from security to starting a franchise, her approach to grooming anxious dogs, and the keys to her success in the dog grooming industry.
Michelle shares insights from her 10+ years of experience, emphasizing patience, reliability, and understanding the needs of both dogs and their owners.
Key Takeaways:
- Michelle recommends booking extra time for grooming new or anxious dogs to ensure a calm and patient grooming experience.
- Transitioning from working in salons and another franchise to Jim's Dog Wash, Michelle was attracted by the support and quality of the mobile salons.
- Providing a full range of grooming services and using the ergonomic features of the mobile salon is key to efficiency and customer satisfaction.
- Knowing the dogs well and managing time effectively is crucial for grooming 10 to 14 dogs a day and maintaining high service quality.
- Reliability and punctuality build trust with customers, essential for a successful dog grooming business.
- Starting grooming for puppies around 20 to 25 weeks of age helps them become accustomed to different environments and noises.
- Being happy, calm, time-oriented, organized, and physically fit are important qualities for running a dog grooming business.
- Taking time off and not working seven days a week is recommended for a successful work-life balance in the dog grooming industry.
- Common customer questions include grooming frequency and mistakes often involve not researching dog breeds before grooming.
- Michelle enjoys a satisfying income and lifestyle balance, spending quality time with family and grooming a variety of dog breeds.
- For those considering a career change into dog grooming, Michelle offers advice and shares her positive experience with the franchise.
- Michelle's success in the franchise was rewarded with two free nights at a hotel, highlighting the benefits of achieving franchise success.
To learn more about Jim's call 131 546 or www.jims.net
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