Peter Karaoglanis has been with Jim’s Carpet Cleaning for over 20 years, building a successful business while helping thousands of customers. In this exclusive interview, Joel Kleber sits down with Peter to discuss:
✔️ How he built a thriving carpet cleaning business within the Jim’s Group
✔️ The key to customer service and relationship-building for long-term success
✔️ Why pricing, quoting, and marketing can make or break a franchise
✔️ How Jim’s franchisees can leverage digital tools and referrals to grow
✔️ The importance of adapting and innovating in a competitive market
👉 Looking to start your own business with Jim’s Carpet Cleaning?
📞 Call 131 546 or visit the Jim’s Carpet Cleaning website to learn more.
Timestamps:
00:00 - Introduction – 20+ years with Jim’s Carpet Cleaning
02:30 - How Peter met Jim Penman and joined the Jim’s Group
06:00 - Early days in Jim’s Carpet Cleaning – Marketing before digital
10:30 - The power of brand recognition and customer trust
14:30 - Why customer service is the key to long-term success
20:00 - The biggest mistakes people make in business
25:00 - Creating trust and credibility with clients
30:00 - The importance of clear communication and service options
35:00 - How to structure pricing and upsell premium services
40:00 - Leveraging videos and digital marketing to win more jobs
45:00 - How to handle difficult customers and complaints professionally
50:00 - The power of cross-divisional referrals within Jim’s Group
55:00 - Why Jim’s provides opportunity, not guarantees
1:00:00 - The mindset needed to succeed in a Jim’s franchise
1:10:00 - Final business advice and reflections from 20+ years in Jim’s
SUBSCRIBE TO OUR CHANNEL https://www.youtube.com/user/JimsGroupPtyLtd?sub_confirmation=1
Jim's Group is your local expert in more than 580 plus services! Our channel is about showing our franchisee's expertise and providing you with great business advice from our founder, Jim Penman.
Not only that, but we also provide regular how-to and advice videos for a large range of topics. The Jim's Group completes around 5 million jobs a year, and there is a great reason for that, which is our longstanding commitment to delivering the best customer service possible.
We also have had 220,000 plus un-serviced leads in 2023 and need more franchisees, we have the work available and can train you in any division.
To obtain an information pack please call 131 546 or https://jims.net/own-a-franchise/
JIM’S GROUP SOCIAL ACCOUNTS
FACEBOOK: https://www.facebook.com/JimsGroupAUS/
INSTAGRAM: https://www.instagram.com/jimsgroupofficial/
YOUTUBE: https://www.youtube.com/user/JimsGroupPtyLtd
TWITTER: https://twitter.com/jimsgroup
LINKEDIN: https://au.linkedin.com/company/jims-group
TIKTOK: https://www.tiktok.com/@jimsgroup
JIM’S GROUP WEBSITE: https://www.jims.net/
REQUEST A QUOTE: https://jims.net/services/
OWN A FRANCHISE: https://jims.net/own-a-franchise/
PHONE: 131 546 (AUS) 0800 454 654 (NZ)
Podcast
🎧 iTunes - https://podcasts.apple.com/au/podcast/jims-podcast/id1466721618
🎼 Spotify - https://open.spotify.com/show/502PU0ZUKtzFjGmcDoHDi4
📽 YouTube - https://www.youtube.com/playlist?list=PLZLlOfY2ia2u5OyFx3RfmBN-zmZ9cvwGX
🖥 Webpage - https://www.jimspodcast.com/
JIM PENMAN'S SOCIAL ACCOUNTS
FACEBOOK: https://www.facebook.com/thejimpenman/
INSTAGRAM: https://www.instagram.com/thejimpenman/
TWITTER: https://twitter.com/thejimpenman
#jimsgroup #franchise
